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10th Edition

Chief Data & Analytics Officers, UK

MASTER THE ART OF DATA TRANSFORMATION AT THE RETURN
OF THIS HIGHLY ANTICIPATED IN-PERSON EVENT

14-16 March, 2022
155 Bishopsgate, London
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AGENDA

  • 14th March - Focus Day - Data Governance
  • 14th March - Focus Day - Data for CX & Customer Strategy
  • 15th March - Main Conference - Day One
  • 16th March - Main Conference - Day Two
10:45am
Chair's Opening Remarks
11:00am
Keynote Presentation: How to Deploy Ethical Machine Learning Products – a Case Study from Close Brothers
  • How do we review our machine learning model products before deployment?
  • Ethical considerations during the review process
  • How do we quantify customer and wider market benefits?

Viktor Kazinec, Head of Analytics, Close Brothers

11:30am
Panel Discussion: The New Age of Data Ethics – What’s Next and What Can Your Organisation do Now?
  • What are some of implications of the vast amounts of data that organisations now have available and how can companies best deal with this?
  • The complicated ethics of machine learning: how do you keep on top of your AI & ML initiatives?
  • How do you define data ethics and instil it within your organisation’s culture?
  • In what ways can you ensure that your data ethics policy aligns with the values of customers?

Moderated by:

Di Mayze, Global Head of Data & AI, WPP

Panelists include:

Chris Dean, Global Head of Data & Analytics, Nomad Foods (NEW)

Matt Lovell, Global Director, Data, Insights & Media, Pret A Manger (NEW)

Jack Hardinges, Programme Lead, Data Institutions, Open Data Institute (NEW)

 

12:15pm
Networking Lunch
1:15pm
Keynote Presentation: Balancing Privacy & Personalisation for Optimum Customer Outcomes
  • Advances in AI mean that it is now possible to provide customers with a more personalised service – but this presents its own challenges
  • The importance of knowing what your customer is happy with: and what about the “privacy paradox”?
  • Combining identity data with behavioural data, whilst ensuring privacy regulations are met
  • How to educate stakeholders throughout the organisation on the importance of harnessing data in a way that is aligned the organisation’s strategy & privacy regulations

Jean Ortiz Perez, Director, Data & Analytics, Collinson Valuedynamx

1:45pm
Panel Discussion: How Can You Increase Board Engagement and Investment in Data Governance?
  • How is data governance representation evolving at board level? How can you position these roles as crucial for the long term, not just the immediate future?
  • In what ways can you avoid a “just enough” culture of data governance?
  • How do you facilitate communication between teams so that gains are capitalised on for future investment?

Moderated by:

Gurprit Singh, Head of Data, Partners Capital (NEW)

Panelists include:

Lee Fulmer, Chief Data Officer & Global Head of Innovation Labs, UBS (NEW)
Dee Samra, Director, Data Excellence, Liberty Global

Mark Wilson, Data Governance Lead, Handelsbanken

2:30pm
Networking Break
3:00pm
Discussion Group: Data Governance 3.0 - What’s Next and How Can You Adopt a Model That Works For Your Business Initiatives?
  • The amount of data that organisations are having to manage has vastly increased: what are the best ways of handling this?
  • How can data governance be embedded into the culture of the organisation?
  • Is automating data governance a potential answer?

Gillian Tomlinson, Group Chief Data Officer, Weir Group

Ina David, Head of Data & Analytics Strategy, NEST (NEW) 

Rupal Sumaria, Head of Data Governance, Penguin Random House UK (NEW)

3:45pm
Focus Day Networking Drinks
4:45pm
End of Focus Day
10:45am
Chair's Opening Remarks: Matthew Fryer, VP, Data Science & AI, Expedia Group
11:00am
Keynote Presentation: From One-Time Buyer to Long-Term Customer – Utilising Data to Convert One-Off Purchasers into Loyal Customers who Thrive
  • There are now ample opportunities to identify new potential customers, but why do these so rarely convert into long-term customers?
  • How can you leverage your data better to increase the chance of future revenue?
  • What is it going to take build long-term loyalty?

Zachery Anderson, Chief Data & Analytics Officer, NatWest Group (NEW)

11:30am
Keynote Presentation: Spotting Data Blindspots - The Key to Enabling a Quality Customer Experience That Generates Loyalty
  • Businesses must act to eliminate silos and create effective channels of communication - or risk missing out on critical intelligence about their customers and operations
  • How to make the most of increasingly comprehensive insights from an ever-growing data pool spanning the entire organisation
  • What are the blind spots that hinder an efficient CX strategy and the creation of a truly holistic view of customers?
  • How to use data as a connector to bring disparate parts of businesses together to earn loyalty by providing a frictionless CX and pre-empting customer needs

Neill Brookman, Senior Director, Solutions Engineering, Treasure Data

12:15pm
Networking Lunch
1:15pm
Panel Discussion: How Can You Leverage Data Science & Overcome Silos to Develop a 360-View of the Customer and Accelerate CX Strategy?
  • What does the modern customer expect
  • How do you develop a business-focused and value-driven CX Strategy that works for the whole organisation?
  • How do you monitor and overcome silos to create a holistic, 360-degree view of the customer?
  • In what ways do you empower your employees to accelerate recovery and growth through data-driven decision-making?
  • How do you use data & analytics to improve retention and reduce churn to increase customer lifetime value?

Claire Tusler, Chief Data Officer, VCCP (NEW)
Jane Loveday, Global Data & Analytics Engagement Director, Mars Petcare (NEW)
Akinola Akinyemi, Head of Data Science, IG Group (NEW)

1:45pm
Fireside Chat: What’s Next for the Future of Loyalty within Customer Experience and How can You Prepare?
  • With so many options now available to customers, how do you identify the customer data that really matters to maintain and improve customer loyalty?
  • How should customer loyalty be defined going forwards?
  • How do you adapt your strategy over the customer lifecycle and how do you utilise data to assist with this?
  • How do you capitalise on customer loyalty data to increase the likelihood of future custom?

James Calvert, Chief Data Strategy Officer, M&C Saatchi

Jean Ortiz Perez, Director, Data & Analytics, Collinson Valuedynamx

2:30pm
Networking Break
3:00pm
Discussion Group: How do you Balance Delivering Outstanding Customer Experiences through Data & Analytics with the Need to Respect Privacy?
  • How can Chief Data & Analytics Officers best partner with other departments to turbo-charge the delivery of excellent service for all customers?
  • How do you utilise personalised experiences and products to successfully boost loyalty, reduce churn, maximise spend, and deliver value to the business?
  • How do you ensure that you include serendipity in your recommendations to avoid personalisation leading to a reinforcement/narrowing of the customer's consideration set?
  • How do you avoid the ‘creepy factor’ – when personalisation becomes ‘too personal’ and starts unsettling customers? How do you build consent into your model?

 

Matt Lovell, Global Director, Data, Insights & Media, Pret A Manger

Natasha Gray, VP, Head of Data & Analytics, ViiV Healthcare (NEW)
Sid Shah, Global Head of Analytics & Insight, Conde Nast
Matthew Hodgson, Head of Data Science, Hiscox (NEW) 

3:45pm
Focus Day Networking Drinks
4:45pm
End of Focus Day
8:30am
Breakfast Briefing: What is the CDAO View From the Lakehouse?
  • How can you leverage data and AI for business value?
  • How can taking time to build the right data foundation drive faster transformation to being a data-driven organisation?
  • How are organisations applying lakehouse architecture to reduce complexity and accelerate decision-making?
  • What have been your business impacts of taking a simple, open, and collaborative approach for your data platform?

Moderated by:

Iain Humphries, Senior Manager, Business Value Consulting, EMEA, Databricks
Lexy Kassan, Data & AI Strategist, Databricks

8:45am
Chair's Opening Remarks: Zachery Anderson, Chief Data & Analytics Officer, NatWest Group
9:00am
Opening Keynote Presentation: Creating a Data-Led Culture
  • Why is a data-led culture so important to succeed with strategic objectives?
  • How HSBC are pioneering a data-led culture throughout the organisation
  • Hear practical examples of how cutting-edge AI and analytics are transforming HSBC’s customer experience

 

Kate Platonova, Group Chief Data Officer, HSBC (NEW)

9:30am
Keynote Presentation: The Privacy Evolution - Enabling Trusted Data Use
  • How can you streamline the ongoing understanding of the data being processed by the business and the laws and requirements that apply?
  • How to enable transparency with individuals and facilitating & respecting their choice in how their data can be used
  • Making data use trusted by default by automatically enforcing these policies, principles & choices across the IT ecosystem

Raj Jethwa, Offering Specialist, OneTrust

10:00am
Panel Discussion: Creating a Comprehensive Data Transformation Strategy - How Can You Balance Both Quick Wins and Long-Term Gains?
  • When securing future investment, how do you balance demonstrating both short-term and long-term value from data?
  • Are short-term gains important in order to increase confidence and trust in initiatives?
  • How do you embed data transformation at all levels of the organisation and can this be quantified/measured?
  • What methods do you use to align long-term data strategy to business goals?

Moderated by:

Alex Mahon, Head of Analytics, UK Power Networks (NEW)

Panelists include:

Peter Eckley, Head of Data & Analytics Strategy, Bank of England

Morna McAuley, Global Director, Data, Dyson (NEW)
Alwyn Thomas, Head of Data Strategy, Financial Times (NEW)

Paul Moxon, SVP, Data Architecture & Chief Evangelist, Denodo

10:45am
Networking Break
11:15am
Keynote Presentation: Combining Human Insight & Augmented Analytics – the Best of Both Worlds?
  • How can you capitalise on data science and artificial intelligence to uncover new business intelligence insights?
  • Can augmented analytics be harnessed as a catalyst for creating a data literate workforce?
  • No room for error: how to continually update models as your data changes and reduce bias
  • How to overcome issues of trust and relevancy from data scientists and analysts

Lee Fulmer, Chief Data Officer & Global Head of Innovation Labs, UBS (NEW)

11:45am
Keynote Presentation: How Can a Centralised Analytics Platform & Strategy Enable Future-Proof Pricing?
  • How to turn data into the correct actionable steps and therefore obtain measurable value
  • Enable the organisation to consume information and not confuse it with centralised data
  • Drive proactive outcomes from data and pricing information for any team / group of users inside and outside the organisation
  • Prepare enabling data consumption for all potential users with our platform that is future and consumption proof

Speakers:
Pinar Dolen, Global Head of Data Science & Analytics, Louis Dreyfus Company (NEW)
István Czilik, CEO, Revenue.ai

12:15pm
Panel Discussion: How is Data Helping You to Capitalise on Opportunities in an Increasingly Unpredictable Business Environment?
  • Data doesn’t help, it’s the tools that create meaningful information from data - how are AI technologies helping you to capitalise on opportunities in an increasingly unpredictable business environment?
  • Looking back at the last two years, would you say that decision situations are increasingly based on information that was gathered from analysing data?
  • Can you share impact stories of recent digitalisation projects? How can you capitalise on gains and ensure reliability?
  • Are we learning enough from analysing data yet? Where do you see big potential to extend the use of AI technologies?

Moderated by:

Kostja Siefen, Head of Global Technical Account Management, Gurobi Optimization

Panelists include:

Cian OMurchu, Head of Data Control Solutions, Deutsche Bank (NEW)

Neil Taylor, VP, Data Strategy, Mastercard

Anna Semens, Global Head of Data & Customer Insight, North Sails (NEW)

Rodrigo Marcos Carvajal, Head of Data & AI, Commercial & Holidays, easyJet (NEW)

Pete Williams, Director, Data & Online, Penguin Random House UK (NEW)

1:00pm
Networking Lunch
1:50pm
Choose Your Track:

Track A

Track Chair's Opening Remarks

Track B

Track Chair's Opening Remarks

Track C

Track Chair's Opening Remarks

 

2:00pm
Choose Your Track:

Track A

Breakout Fireside Chat: Are Data Lakes a Thing of the Past? – What’s the Next Frontier for Data Architecture in Your Organisation?

Track B

Breakout Panel Discussion: Why Experimentation is so Key to Success in Data & Analytics

Track C

Breakout Panel Discussion: How Can DataOps Help You to Maximise the Value of Your Data?

  •  How do you know what data architecture is going to work best for your organisation?
  • Aligning data architecture to business needs
  • How can you create clear ownership & governance models for data?
  • How can data mesh be harnessed to unlock analytical data at scale?
  • In what ways can you allow data analysts to experiment and drift, whilst also remaining focused on key targets?
  • How can exploratory data analysis lead to unexpected insights that can be monetised?
  • How to invest in training and create a culture of data experimentation
  • In what ways can DataOps help you to eliminate waste and improve collaboration?
  • What are some of the technological and cultural challenges that you have faced when implementing DataOps and how can these be overcome?
  • How have you leveraged DataOps in order to increase trust in data?

Moderated by:
Zachery Anderson, Chief Data & Analytics Officer, NatWest Group (NEW)

Panelists include:

Vipul Parmar, Global Head of Data Management, WPP

Luisa Pires, Head of Analytics Enablement, Bank of England (NEW)

Pallavi Kheria, Head of Data Strategy & Customer Analytics, Kantar Public 

Matthew Bryan, Head of Viewer Analytics, ITV

Moderated by:

Richard Henderson, EMEA Technical Director, TigerGraph

Panelists include:

Harvinder Atwal, Chief Data Science Officer, MoneySuperMarket Group (NEW)
Adri Purkayastha, Group Head of AI & Digital Risk Analytics, BNP Paribas (NEW)
Matthew Hodgson, Head of Data Science, Hiscox (NEW)

 

2:30pm
Choose Your Track:

Track A

Breakout Fireside Chat: Using Spatial Data in Out of Home Audience Analysis

Track B

Breakout Presentation: How to Master Constant Change and Drive Agility with DataOps

Track C

Breakout Presentation: Transitioning from Anecdotal Analytics to a New Era of Programmatic Decision Sciences

  • In this fireside chat between Initiative and CARTO, we'll be discussing how location data has become a key asset to understand audience and consumer patterns coming out of the pandemic
  • As well as discussing challenges and opportunities, we'll see a live demo of Initiative's Location Intelligence solution (Vision)
  • Learn more about hyper-local media planning using points of interest, catchment area and first party data

Speakers:
• Jane Watson, Head of Global Tools, Initiative
• Lucienne Rutherford, Director, EMEA, CARTO

  • Modern analytics, including real-time dashboards, data science, AI, machine learning, and smart data applications, require an entirely different approach to integrating data
  • Learn how DataOps can lead to faster data-driven and automated analytics
  • How organisations are using DataOps continuous design, continuous operations, and continuous data observability
  • Unleashing the potential of analytics: lessons from 100+ Fortune 500 companies
  • Enquiry engines: an alternative asset class for CDAOs - investing beyond the algorithms
  • Case Study: How a Fortune 500 company is building its programmatic decision sciences practice

Dhiraj Rajaram, Founder & CEO, Mu Sigma

     

 

3:00pm
Networking Break
3:30pm
Keynote Presentation: Unpacking the "Data Problem" in Large Organisations
  • The importance of building the right foundations for effective data management
  • Identifying the key issues preventing scalable, replicable and robust solutions
  • Setting effective data standards to improve data quality and drive decision making

Tomas Sanchez Lopez, Chief Data Architect, Office for National Statistics

4:00pm
Panel Discussion: Data Literacy – How Can You Harness Data Education in Order to Show Better Returns from Data?
  • How have you increased the data literacy level of your organisation and built up data capability?
  • What practical steps have you taken within the organisation in order to allow employees to be able to read, understand, interpret & tell stories with data?
  • How can you empower colleagues to self-serve their data & analytics needs, and free up the data team to focus on more complex projects?
  • Which tasks can be completely through self-service, and which need to be left to the data science team?

Moderated by:

Ted Orme, Head of Data Integration Strategy, EMEA, Qlik

Panelists include:

Chris Butler, Chief Data Officer, HSBC UK (NEW)

Andy Ruckley, Chief Data Officer, Maritech

Ina David, Head of Data & Analytics Strategy, NEST (NEW)
David Teague, Head of Data, BBC (NEW)

4:45pm
Choose Your Discussion Group:

Discussion Group 1A: How Can You Get the Most out of Your Data & Analytics Teams?

Discussion Group 1B: How Do You Build Great Data Products?

  • How can you increase the diversity of skillsets in your team that bring different perspectives to the table?
  • Why are we still struggling to bring a diverse pipeline into the industry? Why is this not reflected in senior leadership roles and what can be done to address this?
  • What does the future of work look like for your teams?
  • From data strategy to data warehouse: how do you streamline the process for building out data products?
  • How do you understand what users need from data products and ensure that they are aligned to business goals?
  • What methods do you use to bridge the gap between data scientists and other business areas to optimise results?
  • How do you ensure that you have the right training programmes in places to bring data products to the market, eg self-service analytics?

Zachery Anderson, Chief Data & Analytics Officer, NatWest Group (NEW

Barry Hostead, Director, Data Management & Intelligent Platforms, John Lewis Partnership (NEW)

Premal Desai, Head of Data & AI, The Gym Group (NEW)

Brendan Ellis, Head of Data & Business Intelligence, Pantheon Ventures (NEW)

Ian Pollard, SVP, H20.ai

Claire Tusler, Chief Data Officer, VCCP (NEW)

Cornelia Schaurecker, Global Group Director, Big Data & AI, Vodafone Group (NEW)

Atul Agarwal, Global Data Products Leader, British American Tobacco (NEW)
Paul French, Director, Data & Analytics, First Central

Craig Stewart, Chief Data Officer, SnapLogic

 

 

5:30pm
Drinks Reception
6:30pm
End of Day One
8:30am
Breakfast Briefing: New Data Demands for Real-Time, Digital Transformation
  • There has been an explosion in data volumes, due to new analytics and AI capabilities, and the increase in data-consumer demands
  • How has this changed how data needs to be moved, stored, processed, and delivered to data analysts and data scientists?
  • Why traditional data integration isn’t designed for real-time data-streaming or an automated analytics data pipeline – how can this be rectified?
  • How can businesses modernise their infrastructure to deliver insights in the moment and act on trusted data?

Moderated by:
Ted Orme, Head of Data Integration Strategy, EMEA, Qlik

9:15am
Chair's Opening Remarks: Nirali Patel, Director, Data & Analytics, Openreach
9:30am
Keynote Case Study Interview: The Mechanics of Using Data for Elite Performance
  • How are you embedding innovation into team culture(s)?
  • What are the outcomes of digital twin technology within an elite sports team?
  • How does applying the Cynefin framework work in practice?
  • Data democratisation - How do you approach what information you share with riders, and how you deliver it?

Paul Barratt, Head of Performance Support & Innovation, INEOS Grenadiers Cycling Team (NEW)

10:00am
Panel Discussion: Unpacking ESG Data and ‘Data For Good’: What’s Next and What Should Organisations be Doing Now?
  • As investors become increasing aware of ESG data, what can organisations do to act on this now?
  • How can ESG data be kept as transparent and objective as possible?
  • With the public become increasingly used to data becoming part of their everyday lives, what’s next for ‘data for good’?

Moderated by:
Nirali Patel, Director, Data & Analytics, Openreach

Panelists include:

Jose Sanchez Loureda, Chief Data Officer, The Crown Estate
Edosa Odaro, Head of Data, AIG (NEW)
Sam Livingstone, Head of Data Science, Jupiter Asset Management

10:45am
Fireside Chat: Building Up a Data Department – Insights From an Investment Management Company
  • How data at scale was built in a financial services company from the ground up
  • Transitioning from offensive to defensive: moving away from data purely to meet regulatory demands to leveraging value
  • Practical insights & top tips on building a high value data environment

David Leake, Head of Data, Rathbones Group Plc (NEW)

11:15am
Networking Break
11:45am
Keynote Presentation: Putting Data at the Heart of Costa – Insights and Learnings
  • Sharing the journey undertaken to put data at the heart of our insights
  • Driving strategic value with loyalty and consumer analytics
  • Building the teams and mindset for long-term change
  • Embedding data and digital products for maximum impact

Ed Child, Global Head of Consumer Data & Digital Analytics, Costa Coffee (NEW)

12:15pm
Panel Discussion: Data Visualisation & Storytelling – How Can You Succeed?
  • How can you make the right data available to the right people at the right time, whilst also complying with privacy regulations?
  • What are the implications of having great amounts of data available to teams? What are the downsides and how can these be dealt with?
  • Top tips for moving towards of a culture of making decisions based on data
  • Who should be responsible for data governance within visualisation? Should it always be the data team or should data governance be democratised?

Moderated by:
Nirali Patel, Director, Data & Analytics, Openreach

Panelists include:

Jonathan Roberts, Chief Data Scientist, Ministry of Justice (NEW)
Nirali Patel, Director, Data & Analytics, Openreach

Kassim Hussein, Head of Enterprise Analytics, Cleveland Clinic London (NEW) 

Kautilya Jain, Chief Data Scientist, Signal Capital Partners (NEW)
Karina Korpelo, Director, Advanced Analytics, Invesco (NEW)

1:00pm
Networking Lunch
2:00pm
Choose Your Track:

Business of Data Podcast

Breakout Presentation: Scaling AI for the Enterprise – What do You Need to Know?

Harleen will be sitting down with Catherine, our BoD Podcast host, to chat about collaboration, data visualisation and storytelling - join us for our first live-at-event podcast!

Speakers:

  • Harleen Thethy, Head of Analytics, BBC Global News (NEW)
  • Catherine King, Director, Business of Data, Corinium
  • Why are the main pitfalls that organisations fall into when scaling AI and how can these be avoided?
  • Why it is integral that everyone in the organisation needs a basic understanding of AI?
  • How to overcome challenges in data security, governance & business processes
  Javier Campos Zabala, Head of Data Labs, Experian

 

2:30pm
Choose Your Track:

Breakout Presentation: Aligning Data Architecture to Business Needs

Breakout Presentation: Data Strategy - the Key to Success

  • Over the past few years, data analytics architecture has transformed alongside technological changes in data storage and users’ expectations around data access and creating compelling data-driven narratives
  • Modern architectures take a ‘best of breed’ approach to meeting business needs: leveraging the Cloud for scale and cost
  • How can you use open-source technologies at their core and provide governed self-service access to insights from previously-inaccessible business application data?

Nick Jewell, Senior Director, Solutions Marketing, Incorta

  • Purpose - Why do we need a data strategy and what does it achieve
  • Foundation - what are the prerequisites for a successful strategy
  • Credit Suisse Data Strategy - how did it contribute to our success
  • Evolution - how should your strategy move with the times
  • Drivers - data monetisation, data mesh, and automation

Jim Tanner, Managing Director, Head of Data Architecture, Credit Suisse 

   

 

3:00pm
Networking Break
3:30pm
Closing Panel Discussion: What’s Next for Data & Analytics in 2022 and Beyond?
  • How has the public perception of data changed over the last two years and how does this impact our function?
  • What’s next for your organisations in terms of data & analytics and how have you secured investment in this?
  • What can be done to encourage more people to consider data & analytics as a career path?
  • What have been your key learnings & takeaways from the event?

David Teague, Head of Data, BBC (NEW)
Kautilya Jain, Chief Data Scientist, Signal Capital Partners (NEW)
Alexandra Gillon-Livesey, Head of Strategic Partnerships, Chief Data & Analytics Office, JP Morgan (NEW)
Nick Watkins, Deputy Director, Data Science & Visualisation, UK Health Security Agency (NEW)

4:15pm
Choose Your Discussion Group:

Discussion Group 2B: How Can You ‘Connect the Dots’ of Data Transformation to Demonstrate Value at all Levels of the Organisation?

Discussion Group 2C: What’s the Best Way to Structure Your Data & Analytics Team?

  • How have you embedded data at all levels of the organisation?
  • How do you align data & analytics strategy to business strategy, particularly when business strategy can change rapidly?
  • How do you select projects that will add the most value to the organisation?
  • How do you create cohesion and alignment between teams so that their functions are separate but their goals are unified?
  • How do you ensure that your teams have the skills needed to succeed not just now but for the future?
  • How do you set up an operating model that connects your data & analytics team to all of the other relevant teams (DPO, InfoSec, IT, Business, etc) to ensure they can deploy productionised solutions that deliver real business value?
  • Should you place individuals who are skilled in data in non-data facing roles and vice versa?

Kate Sargent, SVP, Data & Analytics, Collinson Group

Anthony Spence, Head of Management Information & Reporting, Boots (NEW) 

Alex Mahon, Head of Analytics, UK Power Networks (NEW)

Laura Varsandan, Global Head of Analytics, Gett (NEW)

Ed Child, Global Head of Consumer Data & Digital Analytics, Costa Coffee (NEW)

Akinola Akinyemi, Head of Data Science, IG Group (NEW)
Nuno Faustino, Data Preparation Lead, AstraZeneca
Gael Decoudu, Director, Credit Decisioning, NewDay

 

5:00pm
Close of Conference