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  • 08:00 – 08:45

    Registration & Coffee in the Exhibition Area

  • 8:45 - 8:55

    Chair’s Opening Remarks

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  • 08:55-09:00

    Speed Networking – Making new connections at CDAO UK!

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    During this 5-minute networking session, the aim of the game is to go and meet two people you don't already know.  Have fun! 

  • 09:00-09:30
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    Presentation: Improving Customer Data Outcomes, a lifetime of lessons in 12 digits

    Robert Lee - Chief Data Architect - HM REVENUE & CUSTOMS

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    Great Customer Outcomes are reliant upon great identification of who the customer is across all IT systems. We have all seen the internal shenanigans that go on to keep customer data in sync across different systems inside and outside an enterprise. 

    One area that crops up consistently is the customer’s address, we move it around in numerous formats, validate it against the PAF, compare it with one another and basically write loads of code just to deal with the address, including how we share it from one organisation to another. 

    This session provides a 12-step plan to solve that issue

  • 09:30-10:15
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    Panel Discussion: Turning Insights into Action: Does Data-Driven Change Deliver?

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    Panel Discussion: Turning Insights into Action: Does Data-Driven Change Deliver? 

     

    • How can we identify and prioritize which data to bring under governance when dealing with vast amounts of data? 
    • What are the challenges of regulatory compliance when applying data governance, and how can we navigate them? 
    • How can we enable versatile governance strategies to serve as a vehicle for tailored data accessibility? 
    • What strategies can be employed to break up data silos across business units and accelerate data-led decision-making? 
    • How can we achieve strong data governance by aligning stakeholder engagement with business culture and maturity?  

    Kassim Hussein, Head of Data and Analytics (Director Grade) - CLEVELAND CLINIC LONDON 

    Mike Leverington, Director of Data CapabilityITV 

     

    Brendan Ellis, Head of Data & Business IntelligencePANTHEON VENTURES 

     

    James Davies, CDAO - BY ROTATION 

     

    Sudesh Jog, Vice President, Data & AnalyticsAPETITO UK 

  • 10:15-10:45
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    Panel Discussion: Navigating the Ethical Landscape: Safeguarding Privacy in the Age of Big Data and AI

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    • How do organizations navigate ethical complexities in advanced analytics and machine learning? 
    • What proactive strategies can businesses use to address emerging privacy risks in the evolving landscape of big data and AI? 
    • Beyond compliance, how can organizations innovate to integrate ethical principles into their core data strategies? 
    • In the age of encryption and decentralization, how do businesses balance data privacy with the need for accessibility 
    • What tools and approaches enable organizations to transparently communicate and address ethical considerations in complex data models within the era of explainable AI? 

    Andi McAleer, Head of Data & AI Governance - FINANCIAL TIMES 

    Janthana Kaenprakhamroy, Chief Executive Officer - TAPOLY 

  • 10:45- 11:15

    Mid-Morning Coffee & Networking in the Exhibition Area

  • 11:15-11:45
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    Presentation: How data changed the way we CTV

    Matt Bryan - Director of Analytics - SAMSUNG

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    Connected televisions have revolutionized our viewing habits, offering seamless access to a world of content while generating vast amounts data about viewing behaviours. Discover how Samsung create the world’s largest TV viewing dataset via Automatic Content Recognition (ACR) and leverage this data via machine learning to deliver personalised consumer experiences and impactful advertising. 
  • 11:45-12:15
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    Presentation: Is data quality still the elephant in the room? Working with imperfect data

    Gareth Hagger-Johnson - Director of Data Strategy - THE NOTTINGHAM

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    Despite the critical role of data quality in AI and analytics, many organizations remain hesitant to invest in it. This keynote speech will explore the reasons behind the reluctance to address data quality challenges head-on. It will examine various factors contributing to this hesitation, from unclear value propositions to the temptation of launching AI use cases, perhaps prematurely. Many organizations still lack insight into the quality of their data, and even fewer understand how to extract maximum value from imperfect datasets. Few have developed effective strategies for leveraging less-than-perfect data. This talk will explore the real-world impact of data quality on business outcomes and customer experiences. 

  • 12:15-13:15

    Lunch & Networking in the Exhibition Area

  • TRACK A

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  • 13:15-14:00
    Panel Discussion-3

    Discussion group A: Disconnected Governance: The Hidden Obstacle to Data Strategy ROI

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      • Why do 87% of AI projects fail to scale, despite significant investments, often due to fragmented pilots, disconnected models, and persistent data silos? 
      • How can businesses address decentralised data and disconnected governance, which remain key barriers to scaling AI initiatives and achieving measurable returns? 
      • What impact can cohesive data governance have on ensuring data is reliable, actionable, and aligned with business goals, as poor data quality continues to cost organisations billions annually? 
      • How can embedding transparency and accountability into data workflows help build trust and deliver sustainable, scalable outcomes from AI and data investments? 
  • 14:00-14:30
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    Workshop: Monetising Data: Turning Insights into Revenue

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    What You’ll Learn: 

    • Data as a Strategic Asset: How businesses can generate revenue from their data, such as through data-sharing partnerships or insights-based products. 
    • Overcoming Challenges in Data Monetization: Legal, ethical, and practical challenges and strategies for overcoming them. 
    • Measuring ROI on Data Investments: How to evaluate the financial returns on your data initiatives. 

     

    Workshop Outline: 

    • Introduction: An overview of data monetization and its significance in today’s world. 
    • Data as a Strategic Asset: Learn about different revenue streams generated from data and share your own ideas. 
    • Challenges & Solutions: Discuss legal, ethical, and practical challenges, with real-world examples of overcoming them. 
    • ROI on Data Investments: Discover simple frameworks to measure the success of your data initiatives. 

     

    How You Can Participate:  

    • No preparation is needed! 
    • Share how your organization uses data or could monetize it. 
    • Participate in discussions and ask questions. 
    • If you don't have direct experience, think about potential opportunities for your industry. 

     

    Brendan Ellis, Head of Data & Business IntelligencePANTHEON VENTURES

    Ayushman Saha, Head of Data Value – FINANCIAL TIMES 

  • 14:30 –15:15
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    Roundtable: Building the Next Generation of Data Leaders

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    This session brings together data leaders to discuss how they are cultivating the next generation of data talent. What leadership skills are needed in future CDAO roles? How can senior leaders' mentor and upskill their teams to meet the demands of a rapidly evolving data landscape? Participants will share their mentorship approaches and discuss strategies for closing the talent gap. 

    • Focus Areas: Leadership development, talent strategy, future skills. 
    • Preparation: Minimal — 3 facilitators guide the discussion with key questions. 
    • Objective: Encourages reflection on talent development and sharing of leadership strategies to help organizations grow their data capabilities from within  

     

    Kevin Bould, Associate Director of Digital Data and Technology – TEENAGE CANCER TRUST 

     

    James Davies, CDAO - BY ROTATION 

     

    Sudesh Jog, Vice President, Data & AnalyticsAPETITO UK 

  • TRACK B

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  • 13:15-14:00
    Panel Discussion-3

    Discussion group B: Can Data-Driven Experiences Truly Personalize Customer Journeys Without Sacrificing Privacy and Human Touch?

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    • How are companies leveraging AI and big data to deliver hyper-personalized customer interactions across digital platforms? 
    • What role does predictive analytics play in anticipating customer needs and shaping more proactive service models? 
    • How can businesses ensure data privacy and compliance while still using vast customer data to enhance experiences? 
    • Are there limits to automation in customer experiences, and how do companies balance human touch with data-driven efficiency? 

      Lee Edney, Head of Global Business Value Consulting- ATACCAMA 
  • 14:00-14:30
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    Workshop: AI-Powered Analytics: The Next Frontier

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    • What You’ll Learn: 

      • Harnessing AI for Analytics: Discover how AI transforms data analysis, enabling deeper insights and faster decision-making. 
      • Applications of AI in Analytics: Explore real-world use cases, such as predictive modeling, automation, and customer personalization. 
      • Preparing for an AI-Powered Future: Understand the skills, tools, and frameworks needed to integrate AI into your analytics strategy. 

       

      Workshop Outline: 

      1. Introduction: Overview of AI in analytics and its role in reshaping business intelligence. 
      1. AI Applications in Action: Dive into practical examples of AI-driven analytics and their benefits across industries. 
      1. Challenges and Opportunities: Discuss potential obstacles, such as data quality, bias, and ethical concerns, and how to address them. 
      1. Building AI Readiness: Learn about tools, skills, and strategies for successfully adopting AI-powered analytics in your organisation. 

       

      How You Can Participate: 

      • No prior AI experience required! 
      • Share your thoughts on current analytics challenges or opportunities for AI adoption in your industry. 
      • Engage in discussions and ask questions to deepen your understanding of AI-driven analytics. 
      • Bring your curiosity and explore how AI can elevate your organization’s analytics efforts. 
  • 14:30-15:15
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    Roundtable: Data Democratisation: Enabling Non-Technical Users

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    • What to expect: A conversational session where leaders discuss how they’re enabling non-technical teams to access and use data, while maintaining security and quality standards. Focus is on balancing accessibility with governance. 
    • Participation: Simply join and share your organization's experience with democratizing data—whether it’s just getting started or fully implemented. No need for slides or formal input, just ideas and insights. 

    Kassim Hussein, Head of Data and Analytics (Director Grade) - CLEVELAND CLINIC LONDON 

    Rajan Srivastwa, Head of Engineering - Personalised Products - NATWEST MARKETS 

  • 15:15 - 15:45

    Afternoon Tea & Networking in the Exhibition Area

  • 15:45-16:15
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    Presentation: Mastering the Art of Data Storytelling

    Andrew Mason - Head of Data and Analytics - GRAINGER PLC

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    Data is everywhere but how much of it is communicated effectively? Lots of work goes into the curation of data sets only for it to fall at the last hurdle as the key insights are lost through poor visualisation and storytelling. This session will cover some of the foundations of data storytelling and data visualisation. This session will cover:  

    • How important design thinking is in data visualisation 
    • How to make numbers resonate to their audience 
    • A framework for building best in class charts 
    • How to tell and sell your data story 

     

  • 16:15-16:45
    fireside chat

    Fireside chat: The Data Paradox: When More Data Leads to Worse Decisions

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      • With the exponential growth of data sources, leaders often face cognitive overload that makes it harder to discern valuable insights from noise. How can decision-makers prevent data overload from clouding strategic insights? 
      • Having more data doesn’t always equate to better decisions. What mechanisms can organizations put in place to prioritize quality over quantity in data use? 
      • The allure of new tools and metrics can lead to decision-makers getting distracted by trends rather than focusing on data that drives real value. How can executives balance the use of cutting-edge data analytics with the risk of chasing trends that don’t align with business objectives? 
      • As leaders increasingly rely on data, they can lose sight of the importance of intuition. What role should human intuition play in decision-making when data-driven insights seem overwhelming or contradictory?  

       

      Pankaj Manek, Data Manager - CAMBRIDGE & COUNTIES BANK 

      Maraim Masoud, Lead AI Engineer - MASTERCARD 

  • 16:45 –17:00

    Chair Closing Remarks